CONTACT


Email: hievans89@gmail.com

Phone: (212) 470-8857

OBJECTIVE

Current practices at the STAMPS Health Center are on par with other university centers in the United States. However, Georgia Tech participates in the Campus Life Initiative, a program which collects individual students’ quantified-self data. This presents an opportunity to bring real-world data into primary care appointments.

CHALLENGE

Research emphasis has thus far considered doctor’s perspectives and workflow. This has informed the basis of our research. However, we know that there is a gap between doctor and patient abilities to read and interpret data. We were led to wonder: can we develop a way for doctors and patients to go through the data together? What would this look like? What type of device would work? We’ve set out to incorporate the Campus Life Data into primary care aa way that is can be useful for both doctors and patients while being mindful of existing systems and technology, physical space, the doctor-patient relationship and the busy STAMPS workflow.

METHODS

In order to address this challenge, we engaged in design sprints. We first developed a step-by-step task analysis sketch of the typically primary care appointment beginning with student arrival and concluding with student and doctor exit. From this we identified commonalities as well as possible areas for improvement. We also launched an online survey and conducted semi-structured interviews. The resulting data from these three methods was formatted for use in an affinity diagramming session to uncover patterns in the data.

Four major themes (e.g. relationships matter) and various sub-themes (e.g. trust in doctors who treat students like me - LGBTQ, African American) arose from the data. These themes acted as the bedrock for an ideation session where we developed ideas for 30 possible technologies. From this, our group voted to move forward with creating rapid, paper prototypes for three. These three prototypes were presented to 40 peers for evaluation and feedback. Each of the prototypes were refined with this feedback in mind. After completing the second round of prototyping, our group utilized cognitive walk throughs to evaluate feasibility. We also conducted preliminary user testing by showing early prototype versions to key stakeholder groups including students and clinicians. We chose to move forward with Health Easel.

SOLUTION

We developed a medium-fidelity prototype, Health Easel, which allowed for students and physicians to role-play a primary care appoint Q&A session utilizing Campus Life data (e.g. mood, sleep, exercise, app usage, etc.). We first developed a model using Google Sketch-Up.

We brought our sketch to life for use in role-play sessions using physical prototyping materials including wood, acrylic glass, u-clamps, magnets, and other hardware accessories. The result was a large board for shared use between patients and clinicians.

Using our physical prototype, we developed and piloted a co-design study with Georgia Tech students and doctors. In order to develop a co-design workshop centered around role play of doctor-patient sharing, we chose to mimic a scenario which has been previously tested by the Georgia Tech Hx Lab. In the scenario, the student plays a patient who regularly tracks their own data as part of the quantified self movement (Campus Life) chooses to consult with their physician on specific data points during their yearly physical exam. They are given three tasks to complete and a series of health data visualizations from Campus Life data on Health Easel. Both the student and clinician are able to manipulate Health Easel visualizations by dragging magnets. A member of the research team only interacted with the board to add or remove visualizations as needed. The other members of the research team took notes while these sessions occurred.

Two groups were used in this pilot role-play study. Participants were given a pre-survey, post-survey, and observed during the time of the experiment. Notes were made on needs for future design iterations of Health Easel.

MY ROLE

I was heavily involved in the overall direction of this project. It stemmed from a literature review I conducted for the Hx Lab. I developed a substantial amount of visual and written content for this project including task analysis sketches, wire frames, paper prototypes, instruments (e.g. surveys and interview questions) and written analysis of stakeholders and personas. I also co-lead the affinity diagramming session and subsequent sense-making of data patterns. I worked with my team during the ideation session. I build the 3D model of Health Easel and planned and executed the physical build of Health Easel. I co-lead the role-play sessions.